Search the 211 Database
211 uses the InformACR online database to locate data when searching for community referrals. To access the database, please click here.
If you are having difficulties using the 211 database, review the helpful tips below or call 211 and our Information & Referral Specialsts will help you with your search.
How to use the 211 Database
The 211 database can be used to search for information on public, government, and not-for-profit organizations in Edmonton and some surrounding communities. Follow these guidelines to maximize the effectiveness of your search.
Search by Agency or Program Name
Enter the name you are looking for in the topmost box, and press “Submit” to search
Try adding or removing spaces if you do not see what you are looking for
Ex. “BusLink” vs. “Bus Link”
If you are unsure of the full name or of proper spelling, using partial words may be useful
Ex. “Alzh” will display information on the Alzheimer Society of Alberta
Ex. “Ote” will display information on Oteenow Employment and Training Society
Search by Keyword
Keywords are useful if you are looking for resources on a particular topic
Ex. “shelters”
Ex. “upgrading”
Combine multiple Keywords to narrow your results even further
Ex. “youth shelters”
Ex. “disabled employment”
Try different variations if you don’t see what you need
Ex. “Food” vs. “Hunger” vs. “Meals”
Ex. “Jobs” vs. “Employment”
Use a Keyword with a Name search to narrow results further
Ex. Name: “Community”, Keyword: “Counseling”
Ex. Name: “Aboriginal”, Keyword: “Employment”
Use Criteria to receive more accurate results (target audience, city or town, language, or fee type)
Narrow by age range to find resources for youth, adults, seniors, or disabled individuals
Use Fee Type to find free or sliding-scale options for low-income individuals
Criteria will reduce the number of search results significantly, so try searching without them to start
Last updated: July 28, 2009